Kim Parker is committed to 100% customer satisfaction. If you are dissatisfied for ANY reason, please email firstname.lastname@example.org to raise any concerns and I will do my best to work with you to resolve it to your satisfaction.
ONE TO ONE COACHING OR INTUITIVE SESSIONS
Once sessions are taken, no refunds will be given.
EVENTS (such as self-contained weekend retreats)
When you buy a place on one of my events, you may use the ticket yourself or, if you are unable to attend, you may gift your ticket to a suitable alternative person PROVIDED you get my prior approval in writing. It is vital that my approval is given and that I assess the suitability of a proposed alternative attendee in advance, due to the nature of my events.
In order to assess their suitability I will normally need to speak directly with the alternative attendee. It is your responsibility to ensure that the alternative attendee’s contact details are given to me promptly so that I may speak to them. Whether or not that person actually attends, your place will be deemed to have been used.
In exceptional circumstances, and at my complete discretion, I may offer you (once only) a transfer onto the next available comparable event, if any. For events where there is no additional future date planned, there are no refunds.
If you do not attend an event onto which you have booked, and do not agree with me in advance that someone else may attend in your place, your place is deemed to have been used and no refund will be given.
Once the programme has started, no refunds will be given. In the event of cancellation by the participant at any time during the Programme, the participant is liable for the full unpaid balance of the agreed price of the Programme.